Refund policy
🔄 Return & Refund Policy
Last updated: April 12, 2025
We want you to be completely satisfied with your purchase. If you're not, we’re here to help.
📅 Returns
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused and in original condition
- Include all original packaging and tags
- Proof of purchase is required
To start a return, email us at dfs@dfsbrands.com
Note: Items returned without prior approval will not be accepted.
📦 Damages & Issues
Please inspect your order upon delivery. Contact us immediately if:
- Your item is damaged
- You received the wrong item
- You notice any defects
We’ll evaluate the issue and make it right.
🚫 Non-Returnable Items
The following cannot be returned:
- Custom or personalized items
- Gift cards
- Final sale items
If you’re unsure about an item’s eligibility, feel free to contact us before returning.
🔁 Exchanges
Need to make an exchange?
- Request a return first
- Once approved, place a new order for the replacement item
💰 Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved, a refund will be processed to your original payment method within 10 business days.
Note: Your bank or credit card company may take additional time to process the refund.
If it’s been over 15 business days since approval and you haven’t received your refund, please email us at dfs@dfsbrands.com.